Replacement Lavender Insert for Medium Heat Wrap

All items are shipped the same day or next day, via USPS First Class mail, or by Priority Mail if requested and paid for by you. If you items does not ship out on this schedule due to weather, you will be notified immediately by email and will be offered the choice to cancel the sale.

Returns

An item may be returned for any reason, as long as it is unused and in the same condition that you received it. A return label will be sent to you with the return address and further instructions.

Several types of goods are exempt from being returned.  We do not accept  returns on personal care items such as face masks, eye pillows or the heat wraps, unless they are defective. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds 

If you haven’t received a refund within 14 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dreamfieldstudio.com

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges  
If you need to exchange an item, send us an email at info@dreamfieldstudio.com.

Shipping Cost for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.